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FAQs

FREQUENTLY ASKED QUESTIONS

DO YOU SHIP WORLDWIDE?

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

"I BOUGHT A FREE ITEM AND I WANT A REFUND."

Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You just cover the shipping fee. In other words that fee is not refundable because it goes towards actually shipping and delivering the item to you. Check our Refund & Exchange Policy page for more information on this topic.

**Promotional/sale items are not eligible for returns

HOW LONG WILL IT TAKE FOR MY PRODUCTS TO REACH ME?

Orders are usually shipped within 72 hours after being placed. This is not a delivery date. We can't guarantee a specific day of arrival. It will take 1-5 weeks, possibly a bit longer in very rare cases based on your country and postal service hours. You can find out more on our Shipping Page.

DO YOU ACCEPT PAYPAL?

Yes, we take PayPal, and all major credit card companies. If you have more questions you can visit the Contact Us page for this specific matter as we know how frustrating it is to not be able to get something because of a lack of a credit/debit card

RuheHelp@gmail.com

WILL MY ITEMS BE DELIVERED IN ONE PACKAGE?

Since our products are being sent through our very own system where we check the product to make sure it is correct, our products are sent to you at different times. This can cause items to come in different packages. Sometimes your products will be in different packages. Please keep this in mind when receiving deliveries. So don't panic if you don't receive all of your items at once…they are on the way. 

WHY ARE MY ITEMS NOT PACKED TOGETHER?

Most of our items come from different warehouses around the world, so we cannot package items together without driving costs up, unfortunately. Some items do definitely come together however and it should show when you receive your tracking numbers.

WHERE DO MY ITEMS COME FROM?

Our fulfillment centers are located around the world. To keep a diverse group of products you will love, we go far and wide and look across the globe for talented designers to provide the best quality clothes so depending on what product you order, and where that designer/distributor is located, will determine where your product ships out from. We work with businesses in the USA, UK, Canada, Asia, and Australia primarily. 

WHAT DO I DO IF MY ORDER ARRIVES DEFECTIVE/DAMAGED?

If your item is defective, damaged, or any other problems occur with the item, trash it or do as you please with the item. Email us at RuheHelp@outlook.com along with a picture of the defective item and we will help you immediately. Email us for any further questions.

If an item is the wrong size, we cannot do anything due to the fact it is the customers' responsibility to include the correct size, shipping address, etc. If we ourselves shipped you the incorrect size contact us so we can get you a free item along with your next purchase.

WHAT CURRENCY DO YOU ACCEPT?

Currently, all of our prices and products are in USD.

ARE YOU TRUSTED AND IS MY INFORMATION SECURE ON YOUR WEBSITE?

Absolutely, yes! We accept credit cards & PayPal and we contain a GUARANTEED safe check out. Customer service inquiries are made simple and hassle-free, we want to ensure your purchase is smooth. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card which is harmless.

ORDERS

How do I buy an item/make an order?
Find the product you like, click the "BUY NOW" button, go through our simple checkout and we handle the rest :)

I’m getting an error when I’m trying to place my order, help!? 
First and foremost, check and make sure you've filled all the details out properly including your name, address, and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too. Just kidding, but email us and we will respond usually within 24 hours.

How do I make changes to my order? 
If you've already paid for your order and need to request a change, you have 1 hour from when you purchased to quickly email RuheHelp@outlook.com with your order number and the changes you need to make. During this 1-hour time frame, we should be able to change your delivery address or sizes.
 

How do I cancel my order?
If you need to cancel an order once placed, please contact us immediately within 1 hour, as we are unable to change the status of your order once it left our distribution center.

I made multiple orders, can I combine them? 
Unfortunately, we can't combine orders for you as our system will not allow this. Our super ninja warehouse team endeavors to pick and pack your orders in the most efficient and fair way. Do note that we have multiple packing and warehouse facilities available so your order may be split up into multiple shipments. 

What happens if no one is at home?
Not to worry, most of our items will be left in your mailbox if they are small enough and if the mailman does not have access to your mailbox, it will usually be left at your front door. If it isn't there, it is at your local post office for you to pick up!

HOW CAN I BECOME A SPONSORED INFLUENCER AND/OR MODEL? 

If you are interested in a sponsorship, that's sweet, and our team is going to look forward to collaborating with you :) The only requirement for being an influencer and/or model is that you must have a following over 70k on any major social media platform(s). Also, your engagement levels have to be real/complimentary to your following. Other than that just Direct Message us on Instagram at @or email us at RuheHelp@gmail.com and we will be sure to let you know if you're applicable.

HOW CAN I GET FEATURED ON INSTAGRAM?

If you would like to see your item featured on our Instagram page, just tag us on Instagram @and use the hashtag #WELCOMETOTHEHUB. Every week, we choose the most impressive photography to show off to our fans!

WHY WAS I REFUNDED?

In most cases, this will never happen. However, there are some instances where a certain product is selling so fast, multiple orders come in at once, and get mixed up in the system. If your order was refunded, this is the most likely case. You can contact us for a discount code for your next order! (Wow, we're amazing, aren't we!)

 

WILL YOU RESTOCK? (‘OUT OF STOCK - SOLD OUT’ TROUBLE)

In 9/10 cases, yes we will restock. Also 95% of the time we have backup products in our fulfillment centers laying around waiting for your lucky day. So if you are interested in purchasing a certain product that is out of stock then send us an email about the particular product and 95% of the time we will restock just for you! In some cases you may have to wait a little while for a restock or in a worst-case scenario, the product is sadly sold out completely.

Sometimes we like to make products limited so that the people that do get them get to feel really special. But if a product says “Out of Stock” then you can totally email us at RuheHelp@gmail.com & we’ll let you know when they’re back. 

WILL MY ORDER BE TRACKED?

Yes! No matter where you live your order will be tracked so you can stalk your new items all the way to your front door! Some items from time to time may not have a tracking number if you happen to be involved in one of those instances we ask that you contact us if you have any questions.

Note: There are some countries (i.e. Germany) that do not allow us to have a tracking code. If you are in one of those countries we apologize. Email us to let us know if we can help in any way.

HOW DO I TRACK MY ORDER?

You can check the status of your order at any time by visiting our Track My Order Page and throwing in your tracking number.

DO YOU SELL MY DETAILS TO ANY OTHER COMPANIES?

Never, we value your trust. Your personal details will never be sold to third parties. 

WHAT DOES BEING PROCESSED MEAN? 

We have received your order and are printing or quality checking and are preparing your order for shipment.

MORE QUESTIONS?

Check our Contact Page

RUHE is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunds in these cases. The customer is responsible for those situations

RUHE is not responsible for any packages once they are in the hands of the shipping provider.

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